Financial Sense: Customers, Not Technology, Disrupting Markets

Technology and innovation are undoubtedly woven together in today’s web of disruption. Technology is not the main driver of massive disruption, rather, it is a change in consumer behavior that has led to companies like Uber and Airbnb dominating the markets.

Disruption in any industry, or country, always follows a similar pattern: an incumbent company holding around 20 to 40 percent of the market share loses a significant amount of that share in a matter of years.

There have been three waves of digital disruption since the mid-1990s. (1) The first wave is unbundling. (2) The second wave in the early 2000s is disintermediation. (3) The third wave of disruption that we are in today is the breaking apart of the customer value chain.

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About Bob Weir 3002 Articles
Bob Weir has over 50 years of investment research and analytical experience in both the equity and fixed-income sectors, and in the commercial real estate industry. He joined eResearch in 2004 and was its President, CEO, and Managing Director, Research Services until December 2018. Prior to joining eResearch, Bob was at Dominion Bond Rating Service (DBRS).